Frequently asked questions

FAQs

How long does delivery take?

Delivery typically
takes 7–14 business days. Please allow 1–3 business days for order processing.

Will I receive a tracking number?

Yes, once your order
has been shipped, you will receive a tracking link via email.

Do you offer free shipping?

We offer
complimentary shipping across our main regions, including Europe, the United
Kingdom, and the United States.

How do I choose the right size?

We strongly recommend
reviewing our size guide before placing your order to ensure the best fit.

Our heels are
generally true to size. If you are between sizes or unsure, we recommend
choosing the larger size for a more comfortable fit.

Do you accept returns or exchanges?

Due to the
made-to-order nature of our products, we do not offer standard returns or
exchanges.

However, if there is
an issue with your order, we are here to help and will always work towards a
suitable solution. Please contact us within 7 days of receiving your order contact@maviedubai.com

What if I receive a damaged, incorrect, or faulty item?

Please contact us
within 7 days of receiving your order at contact@maviedubai.com including your
order number and clear photos of the issue.

Once reviewed, we may
offer a replacement, store credit, or a refund depending on the situation.

How can I contact you?

You can reach us
anytime at contact@mavidubai.com.